Privacy Policy

Effective Date: 01/01/2026

 

Rosegate Home Care Agency (“Rosegate,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the individuals and families we serve. This Privacy Policy explains how we collect, use, store, share, and protect personal information obtained through our website, services, and business operations.

 

By using our website or engaging with our services, you consent to the practices described in this Privacy Policy.

 

 

 

1. Information We Collect

 

 

We may collect the following types of information:

 

 

a. Personal Information

 

 

• Name

• Address

• Phone number

• Email address

• Emergency contact information

• Care needs and service preferences

• Caregiver application information (including employment history and credentials)

 

 

 

b. Health-Related Information

 

 

As a non-medical home care agency, we may collect limited health-related information necessary to provide appropriate care services (such as mobility needs or daily living assistance). We do not provide medical treatment or clinical services.

 

 

c. Website & Technical Information

 

 

• IP address

• Browser type

• Pages visited

• Date and time of access

• Cookies and similar technologies

 

 

 

 

2. How We Collect Information

 

 

We collect information through:

 

• Website contact and inquiry forms

• Phone calls, emails, and text messages

• Client intake and service agreements

• Caregiver applications and onboarding

• Scheduling, documentation, and care coordination systems

• Cookies and analytics tools on our website

 

 

 

 

3. Use of CareSmartz360

 

 

Rosegate uses CareSmartz360, a secure, cloud-based home care management platform, to support our operations. CareSmartz360 assists with:

 

• Client intake and care plans

• Caregiver scheduling and timekeeping

• Secure documentation and records

• Communication and operational management

 

 

Information stored within CareSmartz360 is protected by industry-standard security measures and is only accessible to authorized personnel. CareSmartz360 acts as a service provider and processes data solely on our behalf.

 

 

 

4. How We Use Your Information

 

 

We use collected information to:

 

• Provide and coordinate home care services

• Communicate with clients, families, and caregivers

• Schedule and manage care services

• Process employment applications

• Improve our website and service quality

• Comply with legal, regulatory, and contractual obligations

 

 

We do not sell or rent personal information.

 

 

 

5. Sharing of Information

 

 

We may share information only when necessary:

 

• With trusted service providers (such as CareSmartz360) who assist in operations

• When required by law, regulation, or court order

• To protect the rights, safety, or property of Rosegate, our clients, or others

 

 

All third parties are required to maintain confidentiality and data protection standards.

 

 

 

6. Data Security

 

 

We take reasonable administrative, technical, and physical safeguards to protect personal information, including:

 

• Secure systems and password-protected access

• Limited access to authorized personnel only

• Encrypted platforms and secure data storage

 

 

While no system can guarantee absolute security, we are committed to maintaining strong protections.

 

 

 

7. Your Rights & Choices

 

 

Depending on applicable laws, you may have the right to:

 

• Request access to your personal information

• Request corrections to inaccurate information

• Request limitations on certain uses of your data

• Withdraw consent where applicable

 

 

To exercise these rights, contact us using the information below.

 

 

 

8. Minors’ Privacy

 

 

Our services and website are not directed to children under 18. We do not knowingly collect personal information from minors without appropriate parental or legal authorization.

 

 

 

9. Cookies & Website Analytics

 

 

Our website may use cookies and similar technologies to improve functionality and user experience. You may adjust your browser settings to manage or disable cookies.

 

 

 

10. Changes to This Privacy Policy

 

 

Rosegate may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of any changes.

 

 

 

11. Contact Us

 

 

If you have questions about this Privacy Policy or our privacy practices, please contact:

 

Rosegate Home Care Agency

 Email: [Insert business email]

 Phone: [Insert business phone number]

 Location: Michigan, USA

 

 

 

 Legal Disclaimer

 

 

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. Rosegate Home Care Agency recommends consulting with a qualified attorney to ensure compliance with all applicable federal, state, and local laws.

 

 

​

 

​​