Privacy Policy
Effective Date: January 1, 2026
At RoseGate Home Care Agency, we understand that your privacy is important. We are committed to protecting the personal information of our clients, families, caregivers, applicants, and website visitors. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, apply for employment, inquire about services, or receive care from our agency.
By using our website or our services, you agree to the practices described in this Privacy Policy.
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1. Information We Collect
We may collect personal information that you voluntarily provide to us or that is necessary to deliver our services.
Personal Information
This may include:
* Full name
* Mailing address
* Telephone number
* Email address
* Emergency contact information
* Service requests and care preferences
* Employment application information
* Employment history and professional qualifications
* Driver’s license or other identification, when required for employment
Limited Care Information
As a non-medical home care agency, RoseGate may collect limited information needed to coordinate homemaker and supportive in-home services, including:
* Mobility assistance needs
* Daily living support needs
* Household assistance preferences
* Emergency contact information
* Scheduling preferences
RoseGate does not provide medical treatment, skilled nursing services, or medical diagnoses.
Website Information
When you visit our website, we may automatically collect certain technical information, including:
* IP address
* Browser type
* Device information
* Pages viewed
* Date and time of your visit
* Cookies and similar technologies
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2. How We Collect Information
Information may be collected through:
* Website contact forms
* Service inquiries
* Employment applications
* Telephone calls
* Email communications
* Text messages
* Client intake forms
* Care agreements
* Scheduling and care management systems
* Website analytics tools
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3. How We Use Your Information
RoseGate uses your information to:
* Coordinate and provide non-medical home care services
* Develop personalized service plans
* Communicate with clients, families, caregivers, and applicants
* Schedule homemaker services
* Process employment applications
* Improve our website and customer experience
* Maintain business records
* Meet legal and regulatory requirements
We only collect information necessary to operate our business and provide quality service.
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4. Care Management Platform
RoseGate Home Care Agency uses CareSmartz360, a secure cloud-based home care management platform, to help manage agency operations.
CareSmartz360 may be used for:
* Client scheduling
* Care plans
* Care documentation
* Caregiver timekeeping
* Secure communication
* Operational management
Access to information stored within CareSmartz360 is restricted to authorized personnel who require access to perform their job responsibilities.
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5. Sharing Your Information
RoseGate does not sell, rent, or trade your personal information.
Information may be shared only when necessary:
* With trusted service providers who assist in operating our business
* With software providers such as CareSmartz360
* When required by law
* To respond to lawful requests from government authorities
* To protect the safety, rights, or property of our clients, employees, or agency
All third-party service providers are expected to maintain appropriate confidentiality and security standards.
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6. Data Security
Protecting your information is important to us.
RoseGate maintains reasonable administrative, technical, and physical safeguards, including:
* Password-protected systems
* Secure cloud-based software
* Limited employee access
* Secure electronic records
* Ongoing privacy and confidentiality practices
Although no method of transmission or electronic storage can guarantee complete security, we take reasonable steps to protect the information entrusted to us.
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7. Your Privacy Rights
Depending on applicable law, you may have the right to:
* Request access to your personal information
* Request corrections to inaccurate information
* Request updates to your information
* Request limitations on certain uses of your information
* Withdraw consent where permitted by law
Requests may be submitted using the contact information provided below.
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8. Employment Applicants
If you apply for employment with RoseGate Home Care Agency, we may collect information necessary to evaluate your qualifications, verify employment eligibility, conduct background screenings (when applicable), and complete the hiring process.
Applicant information is maintained securely and used solely for employment-related purposes.
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9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve website performance, understand visitor activity, and enhance the user experience.
You may disable cookies through your browser settings; however, certain features of the website may not function properly.
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10. Third-Party Websites
Our website may contain links to third-party websites for your convenience.
RoseGate Home Care Agency is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
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11. Changes to This Privacy Policy
RoseGate Home Care Agency may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal obligations.
Any updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Privacy Policy.
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12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us.
RoseGate Home Care Agency
Phone: 877-ROSEGATE (877-767-3428)
Email: Info@RoseGateHomeCare.com
Website: www.RoseGateHomeCare.com
Service Area: West Michigan
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Equal Commitment to Privacy
RoseGate Home Care Agency is committed to treating every client, family, applicant, and employee with professionalism, dignity, respect, and confidentiality. Protecting your personal information is an important part of the trust you place in us, and we are dedicated to handling that information responsibly.
Care with Compassion. Service from the Heart.